Policies
Last updated: 10/20/24
PRIVACY POLICY
At The Law Mami, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
Personal Information: When you place an order or sign up for our newsletter, we may collect personal details such as your name, email address, shipping address, billing information, and phone number.
Non-Personal Information: We collect certain non-identifiable information when you visit our website, such as your IP address, browser type, and browsing behavior via cookies.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders.
- Send you order confirmations, shipping notifications, and other relevant updates.
- Improve our website and customer service.
- Send you marketing communications, with your consent.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
-Service providers: Such as shipping companies or payment processors, to fulfill orders.
- Legal authorities: If required to comply with the law, court orders, or to protect our legal rights.
4. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request corrections or updates to your personal data.
- Opt-out of marketing communications by clicking the unsubscribe link in any email.
5. Cookies
Our website uses cookies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are being used, but this may impact your ability to access some features of our website.
6. Security
We implement reasonable security measures to protect your personal data. However, no online data transmission is entirely secure, and we cannot guarantee the security of information transmitted through our website.
7. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please review it periodically.
SHIPPING POLICY
At The Law Mami, we strive to provide fast and reliable shipping for all our customers. Below are the details of our shipping process.
1. Processing Time
- Orders are processed within 2 business days.
- You will receive a confirmation email once your order has been shipped.
- Processing times may be delayed during peak seasons or due to unforeseen circumstances.
2. Shipping Methods and Rates
- We offer several shipping options, including standard and expedited shipping. The available options and rates will be displayed at checkout.
- Shipping fees are calculated based on the destination and the weight of your order.
3. International Shipping
- We ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country.
- Delivery times for international orders may vary depending on the destination and customs processing times.
4. Order Tracking
- Once your order has been shipped, you will receive an email with tracking information. You can track your order on our website or the shipping carrier's website.
5. Shipping Delays
We are not responsible for shipping delays caused by factors outside our control, such as customs delays, carrier issues, or natural disasters. However, we will work with you to resolve any issues as quickly as possible.
RETURN AND REFUND POLICY
We want you to be completely satisfied with your purchase from The Law Mami. If you are not happy with your order, we offer a straightforward return and refund process.
1. Return Eligibility
- Items must be returned within 2 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Custom orders, sale items, and gift cards are not eligible for return.
2. Return Process
- To initiate a return, please contact our customer service team at the.law.mami.la@gmail.com.
- We will provide instructions on how to return the item, along with a return shipping address.
- You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
3. Refunds
- Once we receive and inspect your returned item, we will notify you via email.
- Approved refunds will be processed to the original payment method within 5-7 business days.
- Shipping fees are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at the.law.mami.la@gmail.com.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 2 days of delivery. We will arrange for a replacement or refund at no additional cost.
PAYMENT POLICY
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
2. Payment Security
All payments are processed through secure and trusted payment gateways. We do not store or have access to your credit card information.
3. Billing Information
It is your responsibility to provide accurate and up-to-date billing information. We are not responsible for failed transactions due to incorrect billing details.
DISCLAIMER POLICY
1. General Disclaimer
All products sold by The Law Mami are provided "as is." We make no warranties or guarantees regarding the quality, accuracy, or performance of the merchandise.
2. Limitation of Liability
To the maximum extent permitted by law, The Law Mami is not liable for any damages arising from your use of our website or products, including direct, indirect, incidental, or consequential damages.